Plans, Features & Value Explained

Choosing the right CRM platform is a critical decision for any growing business. Among the many available options, Nice CRM has gained traction for its powerful features, user-friendly interface, and industry-specific tools. However, before making a commitment, understanding its pricing structure is essential.

This article offers a comprehensive Nice CRM pricing guide for 2025, including available plans, included features, value for money, and how it stacks up against the competition. Whether you’re a startup or a large enterprise, this guide will help you make an informed decision.

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What is Nice CRM?

Nice CRM is a cloud-based customer relationship management solution developed to streamline communication, automate sales, improve customer service, and enhance business efficiency. It caters to businesses of all sizes with solutions for lead management, workflow automation, customer support, analytics, and integrations with other popular tools.

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Why Pricing Matters When Choosing a CRM

Pricing isn’t just about affordability. It reflects the:

• Features provided

• Customization options

• Scalability

• Support level

• Long-term value

Nice CRM aims to balance powerful features with competitive pricing, but each plan serves different business needs.

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Overview of Nice CRM Pricing Plans

As of 2025, Nice CRM offers four main pricing tiers:

1. Free Plan (Starter)

2. Professional Plan

3. Business Plan

4. Enterprise Plan

Let’s break down each tier and see what you get.

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1. Free Plan (Starter)

Price: $0/month
Best for: Freelancers, startups, or individuals

Key Features:

• Up to 2 users

• Contact & lead management

• Basic task tracking

• Limited reports & analytics

• Email support

Pros:

• Completely free

• Good for basic CRM functions

• Easy to get started

Cons:

• Limited automation

• No integrations

• No phone support

This plan is ideal for testing the CRM and handling small-scale client relationships.

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2. Professional Plan

Price: $19/month/user
Best for: Small to medium-sized businesses

Key Features:

• Unlimited contacts

• Sales pipeline management

• Custom workflows

• Email templates

• 5 GB storage per user

• Integrations with Slack, Gmail, and Outlook

Pros:

• Affordable for SMBs

• More automation and customization

• Access to essential integrations

Cons:

• Limited advanced reporting

• No AI-driven insights

Great for teams ready to move beyond spreadsheets and manual processes.

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3. Business Plan

Price: $49/month/user
Best for: Growing companies and B2B teams

Key Features:

• Everything in Professional

• Advanced sales automation

• Team collaboration tools

• Marketing automation features

• Role-based access control

• AI-powered suggestions

• 25 GB storage per user

Pros:

• Full-featured automation

• Strong reporting tools

• Supports growth and scale

Cons:

• More expensive

• Some features may go unused for small teams

Ideal for companies that rely heavily on data and automation.

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4. Enterprise Plan

Price: Custom (starts at ~$99/month/user)
Best for: Large businesses, enterprises

Key Features:

• Everything in Business

• Unlimited storage

• Dedicated account manager

• Premium support (24/7)

• SLA-backed uptime

• Custom API integrations

• White-labeling & compliance options

Pros:

• Full control and support

• Scalable and secure

• Built for enterprise compliance

Cons:

• Requires a larger budget

• Setup may require onboarding help

For enterprises that need a robust and secure CRM with full customization and support.

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Additional Costs to Consider

While Nice CRM’s pricing is transparent, you should also consider additional costs, such as:

• Add-ons (e.g., SMS marketing tools, extra integrations)

• Onboarding/Training fees

• Custom development

• Storage upgrades

• API limits for integrations

Understanding these extras can help you avoid surprises in your total cost of ownership.

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Discounts & Free Trials

Nice CRM often offers:

• 14-day free trial (Professional and Business plans)

• Annual billing discounts (save up to 20%)

• Non-profit discounts

• Startup packages

Check their official site or contact sales for current deals.

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How Nice CRM Pricing Compares to Competitors

Takeaway: Nice CRM offers a strong value proposition, especially in the Professional and Business tiers, combining sales, marketing, and automation at a competitive price point.

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Choosing the Right Plan

Here’s a quick guide:

• Solo/freelancer → Free Plan

• SMBs → Professional Plan

• Scaling business → Business Plan

• Enterprises → Enterprise Plan

When deciding, consider:

• Number of users

• CRM goals (sales vs. marketing)

• Need for automation or integrations

• Security/compliance requirements

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FAQs About Nice CRM Pricing

1. Is there a free trial for paid plans?
Yes, a 14-day free trial is available for Professional and Business plans.

2. Can I upgrade or downgrade my plan anytime?
Yes, you can change your plan from the dashboard or contact support.

3. Are there discounts for annual billing?
Yes, you can save up to 20% by choosing yearly payments.

4. Is customer support included in all plans?
Email support is included in all plans; chat and phone support start at Professional.

5. Are integrations free?
Basic integrations are included; advanced integrations may require the Business or Enterprise plan.

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Conclusion

Nice CRM offers flexible pricing options that cater to a wide range of users—from freelancers and startups to growing businesses and large enterprises. The free plan is a great entry point, while the Professional and Business tiers provide excellent value for scaling operations.

Its competitive pricing, combined with automation, analytics, and ease of use, makes Nice CRM a strong contender in the CRM space. If you’re looking for a cost-effective and scalable CRM solution, Nice CRM is worth considering.